The Energy Retail Association (ERA) has recently launches a winter campaign for the national Home Heat Helpline (HHH). Aimed primarily at older people, families with young children on low incomes, disabled people, and other vulnerable groups, HHH is the only free-phone number – 0800 33 66 99 – providing vulnerable customers with a direct link to their energy supplier, which can deliver for them one or more of the following services:- Advice on the most suitable tariff and any additional direct support available from their supplier
- Flexible payment options for customers in fuel debt
- A disconnection safety net, which ensures that no vulnerable customers will be knowingly disconnected
- Grants for free home insulation
- Access to the Priority Service Register, with free meter readings and help with appliances
Benefits entitlement checks
For more information on the assistance that can be provided through the HHH please click here
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